Privacy Policy

Lekker Financials ("Lekker", "we", "us" or "our") is the responsible party for the personal information processed through the Lekker platform. This Privacy Policy applies to all personal information processed through the Platform, whether it relates to you or to third parties whose information you upload.

We acknowledge that accountants and practices may upload personal information belonging to their clients, directors, shareholders and other third parties. Where you upload such information, you are typically the responsible party for that information, and Lekker acts as an operator (processor) on your behalf in respect of that information.

We may collect and process the following categories of information:

• •Account information: your name, email address, workspace role and related account details;
• •Billing and payment information: details necessary to process payments and manage Financial Year credits (payment card data is handled by our payment processors and is not stored by Lekker);
• •Financial information: trial balances, accounting records and financial statement data you upload;
• •Company information: company names, registration numbers, addresses and nature of business;
• •Third-party personal information: director names, ID numbers, shareholder details and similar information uploaded by users; and
• •Usage and technical information: how you interact with the Platform, IP address, browser type and device information.

We process personal information for the following purposes, on the following lawful bases:

• •To provide and maintain the Platform and to generate financial statements and related outputs (performance of a contract);
• •To process trial balance imports, mappings, journals and financial statement generation;
• •To process payments and manage Financial Year credits;
• •To communicate with you about your account and the Platform;
• •To improve, develop and secure our services (legitimate interests); and
• •To comply with applicable legal and regulatory obligations.

We only process personal information for lawful, explicitly defined purposes and do not process it in a manner incompatible with those purposes.

We use cookies and similar technologies for authentication, session management, security and Platform functionality. You can control cookies through your browser settings, but disabling them may affect Platform functionality.

Accountants and practices may upload financial and personal information belonging to their clients, directors, shareholders and other third parties. In respect of such information, you are typically the responsible party, and you must ensure that you have the necessary authority and lawful basis to upload and process that information through Lekker.

Lekker processes such information as an operator on your behalf, in accordance with your instructions through the Platform and this Privacy Policy.

You are responsible for ensuring that you have the appropriate authority and lawful basis to upload and process any personal information you provide to Lekker, including information relating to clients, directors, shareholders and other third parties.

You should only upload information that is reasonably necessary for the Service and should inform affected individuals where required by applicable law.

We use third-party service providers for functions such as hosting, authentication, payment processing and document generation. These providers may have access to personal information as needed to perform their functions and are expected to maintain appropriate confidentiality and security standards.

Payments are processed by third-party payment providers. Payment card and transaction details are handled by those providers in accordance with their own terms and policies. Lekker does not store full payment card details.

The Platform is hosted on cloud infrastructure. We take reasonable steps to ensure our hosting arrangements provide appropriate security. We do not represent or warrant specific hosting locations, certifications or encryption standards unless those details are specifically confirmed and published by us.

We may use analytics tools to understand how the Platform is used and to improve it. Where analytics involve personal information, we use them in line with this Privacy Policy and applicable law, and we aim to use anonymised or aggregated information where possible.

Lekker uses automated and AI-assisted processing to help with account mapping, suggested journals, disclosures and financial statement generation. This processing operates on the information you provide. Outputs are assistance tools and are subject to your review before being relied upon.

We do not make solely automated decisions that produce legal or similarly significant effects on you without a lawful basis, and we do not sell personal information to third parties.

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access to personal information is restricted to authorised personnel who require it to operate and maintain the Platform.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Service, to comply with applicable legal obligations, and to resolve disputes. Retention periods vary depending on the type of information and applicable legal requirements.

You may request deletion of personal information you have provided, subject to our legitimate need to retain certain information to operate the Service and to comply with legal obligations.

Subject to applicable law (including POPIA, where applicable), you may have the right to:

• •Access the personal information we hold about you;
• •Request correction of inaccurate or incomplete information;
• •Request deletion of your personal information, subject to legal obligations;
• •Object to or restrict certain processing of your information; and
• •Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us through the Contact page or at the email below. We will respond in accordance with applicable law.

Some of our service providers may process personal information outside South Africa. Where this occurs, we aim to do so in accordance with applicable law, including POPIA’s requirements on cross-border transfers of personal information.

In the event of a compromise or breach of personal information, we will take reasonable steps to investigate and, where required by law, notify affected individuals and the relevant authorities, including the Information Regulator where applicable.

We may send you service-related communications about your account or the Platform. We will only send you direct marketing with your consent, or as otherwise permitted by POPIA and applicable law. You can opt out of marketing communications at any time.

If you have a concern about how we handle personal information, please contact us first and we will try to resolve it. You also have the right to lodge a complaint with the South African Information Regulator, which regulates compliance with POPIA.

For privacy enquiries or to exercise your rights under this Privacy Policy, contact us at support@lekkerfinancials.co.za or through our Contact page.

We may update this Privacy Policy from time to time to reflect changes in our practices, the Service or applicable law. We will use reasonable efforts to notify you of material changes. The "Last updated" date at the top of this page indicates when this Policy was last revised.